Frequently Asked Questions
About Ornascent
What makes Ornascent jewellery different from other brands?
At Ornascent, our jewellery is designed specifically for the Indian climate. Each piece features 12K premium gold plating, anti-tarnish coating, and water & sweat-proof materials, ensuring it stays beautiful even in humid or sweaty conditions.
Is your jewellery real gold?
Our jewellery is not made of solid gold. It is crafted with premium base materials and finished with 12K gold plating to provide a luxurious look with long-lasting shine.
Will Ornascent jewellery tarnish?
Our jewellery is engineered with an anti-tarnish protective coating, making it highly resistant to tarnishing. With proper care, it will maintain its brilliance for years.
Orders & Payments
How do I place an order?
Browse our website, add your favourite pieces to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete the payment.
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) for all orders in India.
Can I cancel or change my order after placing it?
Unfortunately, orders cannot be cancelled or modified once placed. Please double-check your details before confirming.
Shipping & Delivery
How long will my order take to arrive?
We dispatch all orders within 48 hours. Standard delivery takes 3–5 working days from dispatch. Customised pieces may take up to 12 days.
Do you offer free shipping?
Yes! Shipping is free on all orders above ₹249. Orders below ₹249 incur a nominal charge of ₹50.
Do you offer COD (Cash on Delivery)?
Yes, COD is available across India.
How can I track my order?
Once your order is shipped, you will receive an email/SMS with a tracking link. You can follow your shipment’s progress there.
Returns & Exchanges
What is your return and exchange policy?
We offer a 7-day return/exchange window from the date of delivery for damaged, defective, or missing items.
To be eligible:
- You must provide a clear, unedited unboxing video.
- The product must be unused, with tags and original packaging.
Can I return customised jewellery?
Customised or personalised items are non-returnable unless they arrive damaged or defective.
How do I initiate a return or exchange?
Email us at help@ornascent.com within 7 days of delivery with your order details, reason for return/exchange, and the unboxing video. Our team will guide you through the process.
When will I get my refund?
After we receive and inspect the returned item, your refund will be processed within 15 business days to your original payment method.
Care & Maintenance
How do I take care of my Ornascent jewellery?
How do I take care of my Ornascent jewellery?
- Store in a cool, dry place away from direct sunlight.
- Avoid exposure to harsh chemicals, perfumes, or cosmetics.
- Wipe gently with a soft cloth after use.
Is Ornascent jewellery waterproof?
Yes, our jewellery is water & sweat-proof, but we still recommend removing it before swimming in chlorinated or salty water to maintain its shine.
Contact Us
How can I contact Ornascent?
Email: help@ornascent.com
Phone: +91 63 9451 1139
Working Hours: Monday–Saturday, 9 AM to 6 PM IST